Complaining About Your Energy Provider

When complaining about your energy supplier remember that you are the customer.

Complaining about your energy provider.

If you have a complaint about your gas or electricity supplier or distribution network operator on a connections issue you should first contact them. If you aren t sure whether to take your complaint further you can contact the citizens advice consumer helpline for free impartial advice. Complaints about network providers. Contact your energy supplier.

Here s a list of the network providers that we can take complaints about. The electricity authority advises that consumers who are unhappy with the service being provided by their power company and who want to make a complaint should directly contact the company to make the complaint. You can find out who your network provider is via the energy networks association website. We can consider complaints about network providers if there is a loss of service or a problem with a connection or repair.

How to complain about your energy supplier. If the supply of energy to your home hasn t been reliable enough. If you re having problems arranging a repair with your network provider. Whether you want to complain about inaccurate energy bills or you re not happy with the service you re receiving the first step you should take is to contact.

Before you make a complaint. The first thing to do is contact your supplier directly. Complaining to your energy provider. Find out how to complain to the energy ombudsman.

If you don t get the resolution you re looking for after exhausting the complaints process with your supplier and taking advice from citizens information you could look at raising the complaint with the commission for regulation of utilities cru. If they think your complaint was dealt with unfairly the ombudsman can make your supplier change their decision. Even if you re not sure whether you should be complaining you can still ask questions and raise your issue. Raise a complaint about your energy supplier with the cru.

If you re not entirely 100 sure who your supplier is then firstly you can stop feeling embarrassed. If you re having issues with your energy supplier including faults with your meter or problems with irregular unusual or disputed bills or complaints about the way they ve sold you their services or handled your customer service contacts your first port of call should always be your energy supplier. How to complain about your energy supplier. Complain to your energy supplier.

This means you are well within your rights to contact your energy provider with a complaint.